We take great pride in offering the best and most personalised service on the internet! Please do not hesitate to contact us at rockindvd@gmail.com

Q. How do I place an order ?

A. Please click on "Order Here" or on this Video Tutorial for more information on how to place an order.

Q. How do I contact RockinDVD.com ?

A. If you have any questions regarding your order or simply want more information about our services please contact us at rockindvd@gmail.com

Q. Do you ship Internationally ?

A. Yes, RockinDVD.com will ship anywhere in the world.

Q. How can I make a payment?

A. Once we receive the order form we will email you back with your final quote and payment options. We accept Checks, International Money Orders, Cash, Western Union.

Q. What means NTSC and PAL Format?

A. NTSC and PAL are 2 different types of video formats. NTSC are playable in almost any american DVD players and PAL are playable in Europe DVD players. But that doesnt mean that if you live in america that you wont be able to play PAL DVDs. Some DVD players can play both kinds of DVD formats. Please make sure your DVD player is capable of playing the DVD format of the DVD you'll buy.

Q. What do I get when I buy a DVD item ?

A. Each DVD item has their own specific color artwork in a DVD case. We use top quality color laser printing for nice glossy artwork look. The DVD case is also protected by a plastic bag to avoid any scratches.

Q. How long does shipping take before I receive my order?

A. We process and ship all orders within 2 business days after payment is received. Depending on where you live, it can take from 5 to 7 business days for North America and 6 to 8 business days for International destinations. We ship the items in heavy duty boxes, no broken cases during shipping.

Q. What are the "" in the Quality/Rating" section mean ?

A. The Stars represent the overall quality of the Image/Sound of the DVD

: Perfect quality (Sound & Image). Comparable to professionnal recordings. Best quality.

: Excellent quality (Sound & Image). Almost as good as a five stars but not as perfect

: Very good quality (Sound & Image). Very clear sound and image.

: Good quality (Sound & Image). Just above average. The image is steady and the sound clear.

: Average quality (Sound & Image). The image is sometimes shaky and you can hear a bit of noise crowd. It is still recommended.

: Fair quality (Sound & Image). The image is often blocked or blurried and you can hear the crowd clapping and talking. I would recommend it only to people who were at this show or really like the setlist.

and below Stars: Poor quality (Sound & Image). Only for serious collectors!

Q. What is an Audience sourced DVD?

A. It is an amateur recording (Fan-produced). Audience DVDs are shot by fans in the crowd.

Q. What is a Proshot sourced DVD?

A. It is a profesionnal recording (Multi-Camera). Proshot DVDs are mostly the best quality.

Q. I can't play the DVD I purchased. What can I do to solve the problem ?

A.

1. Check the DVD in your computer to be sure the DVD is working. Usually if the DVD is working perfect in your computer its because the DVD is PAL (Europe Fomat)

2. Go to the item description and check if you bought a DVD NTSC or PAL

Q. What is the return policy ?

A. If you have a problem with your item, please contact us at rockindvd@gmail.com. All items that are defective must be shipped back to us and then a replacement is shipped. The items returned to us must be in original condition with no visible damage or marks. We take great care to ensure that the items play before shipment.